About the role:
We are seeking a Business Development & Customer Success Manager to drive growth and client success for InsightsRN, a cutting-edge analytics platform that delivers actionable, shareable insights to help brands and agencies optimize campaigns, measure performance, and streamline reporting workflows.
This hybrid role combines strategic business development, end-to-end client management, and product partnership. You will own the full sales lifecycle, ensure clients extract maximum value from the platform, and translate client insights into actionable recommendations to influence product development and shape the future of InsightsRN.
What you will do:
Business Development & Go-To-Market Execution
- Develop and execute GTM strategies aligned with business goals and revenue targets.
- Conduct ongoing market research on agency workflows, advertiser reporting needs, competitor positioning, and pricing models.
- Generate leads via outbound and inbound channels (email, LinkedIn, partnerships, events, referrals).
- Manage the full sales cycle: discovery, demos, proposals, negotiation, closing, and onboarding support.
- Build and improve sales processes, including pipeline stages, qualification frameworks, forecasting, and deal reviews.
- Track, analyze, and report sales metrics, and implement improvements to drive revenue growth
Customer Success & Account Management
- Onboard new clients to ensure smooth implementation and early value realization.
- Act as a trusted advisor to clients, understanding business goals and recommending best-fit solutions.
- Conduct regular check-ins, gather feedback, identify expansion opportunities, and manage renewals.
- Handle escalations and service requests with urgency to maintain strong client satisfaction.
- Prepare tailored proposals and commercial packages that map InsightsRN value to client objectives.
Product Collaboration & Market Insights
- Serve as a bridge between clients and product/engineering teams to ensure roadmap priorities reflect real market needs.
- Translate client feedback and competitive insights into actionable product requirements and enhancement proposals.
- Support beta testing and structured feedback loops for new features/releases.
- Partner with internal stakeholders to ensure timely delivery and communication on product updates.
The successful candidate should have:
- Bachelor’s degree in Commerce, Marketing, Data Analytics, or a related field.
- Minimum 3 years of business development experience in a SaaS environment, ideally in market research, technology, or consumer insights/analytics products or services.
- Proven track record of driving growth for a product or service line.
- Data-driven, with strong analytical skills (both qualitative and quantitative).
- Experienced with CRM tools and maintaining disciplined documentation.
- Strong strategic thinking, market research, and problem-solving abilities.
- Excellent written and verbal communication skills, with the ability to distill complex insights for clients and stakeholders at all levels.
- Collaborative and adaptable team player, comfortable working in a fast-paced, founder-led startup environment.
- Self-starter with strong people skills, capable of managing multiple projects concurrently and liaising effectively between clients and product teams.